FAQ

Create an account using the Create Account option at the top. Provide name, email details and password (validation and magic link for email confirmation will be sent to your registered email address). Interested products preferred by the buyers will be added in the flow of Buyer registration. 

Products can be purchased using a quote request flow within the platform. The given product price is a reference for the range of price that the product will be specified. Buyers could raise a specific quote request in order to purchase a product. This quote can be managed from My account -> My Quotes. Once the quote is approved, the product can be added to cart and checked out from the cart. 

Buyers can communicate with the sellers with either one of the methods. 

1. Raise a quote request and communicate using threads & forums from the raised quote request. 

1. Chat with the buyers who have uploaded the product from product detail page to negotiate the terms quickly. 

1. Go to seller profile page and contact the seller to drop a mail using the form available

Yes, there is an offline payment method available during the checkout. However, these must be negotiated with the seller before product purchase accordingly. 

The product pricing will be displayed by default in USD.

Currently, the products can be displayed in 4 different currency (USD, CNY, INR, SGD).

For Transactions within India (where Buyer and Seller are from India)

For example to change the display currency to INR (Indian Rupees) - Go to the top left corner and click the drop-down link and change the default currency USD to INR.

All the product pricing will be converted using an online exchange rate and displayed in INR.

Buyers may send the quote request to Sellers for transactions within India in INR price.  The Seller will respond to the quote request with his approval and/or updated price in INR.

Currently, we have offline payment methods i.e Telegraphic Transfer or Letter of Credit.  PayPal is available and recommended only for Subscription Payment.

If a buyer prefers to pay through PayPal or Other Payment Gateway options available for any orders, it is recommended to take prior approval from the seller whether they accept PayPal payment method or other payment method and the product cost is inclusive or exclusive of PayPal Charges or Other Payment Gateway Charges, etc.

INR payment options is available for transactions within India.

Cashfree Payment Gateway Charges

Please note that INR Payment Gateway does not support for certain products and to check the disclaimer statement from the seller.  For such cases, request to use other modes of payment and/or select “Offline Payment Methods”. 

• Create an account using the Create Account option at the top. Provide name, email details and password (validation and magic link for email confirmation will be sent to your registered email address). An account will be created.  
• Select Sell option from the top and select “Open a Marketplace Shop” option button from the bottom.  You will be asked to enter your shop URL to check for the availability and confirmation whether “Do you want to become a seller?”.
• Provide a URL name and confirmation to save. 
• You could also select Sell- > Open a Marketplace shop option and create a basic account from here.  After which you will be redirected to enter the URL and Seller confirmation.

You could add the details to your seller profile once your profile has been approved by the NIBER’s admin team. Seller profile tab will be available under My account section once the profile has been approved. Social media links, Contact number, Shop title (Business name), Company Locality, About company, Country and Meta keywords for SEO optimization. Once the relevant information is added, you could Save the profile.  

Payment information can be added in Payment details text area and Save Payment can be selected. Custom attributes for seller can be added and saved using Save attributes button. 

Select the “Add New Products” option from "My Account Menu" to add products one by one. Select the attribute set as per your requirement. Custom attribute set can be selected for custom product categories- configuration will be made by NIBER’s admin team as per the request. All attributes are available in the Custom attribute set. 

Alternatively, Seller can also "Mass Upload Product" from the "My Account Menu" and download and update the following:

1) Download the Sample file and update the list of product information.  Upload the updated simple file as per “Upload CSV/XML/XLS File”.

2) Zip the images files. Please ensure that the images file names match with the "image name" mentioned on the excel or CSV file downloaded.  Upload the zipped images file as per “Upload Images Zip”

The seller could go to their Accounts (My accounts) and choose "My Product lists" option to view the list of their products that has been added. The seller can select the product individually and check or update the following “notable information” for clarity to buyers.

Notable information to be updated:

• Select the relevant “Attribute Set”
• Select the relevant “Product Category” – eg. Cheemicals, Agro, Leather, Furniture, Electronics, etc
• Product Name
• Price ($) – This is the “Maximum Price” – Enter in USD values.
• Stock – Enter the available stock. The available stock will be reduced based on the sales order placed.  So the Seller should edit and update the accurate stock quantities on a periodical basis. 
• Weight (kgs): Please enter the weight in Kg, MT, Number, Pack, Bottle, etc
• Meta: Please enter “Meta Title”, “Meta Keywords”, Meta Description” for search engine optimization
• Allowed Product Qty on Product Purchase for Customer: Please enter the maximum quantity that the buyer can place order per transaction.  If this is left blank, the system will allow maximum of 5 quantities only.  It is advisable to enter the correct quantities allowed per product purchase or add to cart.
• Weight Unit: Enter here “Per Kg” or “Per MT” or “Per No” or “Per Pack” etc
• Place of Origin: This is a mandatory requirement to indicate the “Country or Place of Origin” of goods.
• Minimum Price ($) : Indicate here the “Minimum Price in USD” if you have a price range for different specifications. The price range will appear in the product cart.  If you have a fixed price then indicate the same “Maximum Price in USD” for the “Minimum Price” as well, so there will be no variance in the price.
• Quote Status: Enable this option, if you prefer the buyers to contact you for a quote for bulk orders or to get more information on price for various product specifications.

Seller could go to their Accounts (My accounts) and choose My Product lists option to view the list of their products that has been added. Any particular product can be selected using the name and edited. 

Quote request submitted by the buyer can be viewed by selecting Marketplace -> Marketplace Quote system from Seller’s account. Manage Quotes option will be shown on Hovering/clicking the Marketplace Quote system. Here, the seller can view the quote system submitted by the buyers. Internal communication can happen within a quote and the buyer can either approve (for the buyer to purchase) or Reject (for rejecting the quote request) the quote request. 

Chat history can be viewed by selecting the chat icon related to seller profile. Seller must enable the chat initially for the buyer to contact him through chat. 

Currently, we have offline payment methods i.e Telegraphic Transfer or Letter of Credit.  PayPal is available and recommended only for Subscription Payment.

If a buyer prefers to pay through PayPal for any orders, it is recommended to take prior approval from the seller whether they accept PayPal payment method and the product cost is inclusive or exclusive of PayPal Charges, etc.

INR payment option is available for payment transactions within India.  Please note that INR Payment Gateway does not support for certain products and to check the disclaimer statement available as per Payment Gateway Service Providers.  For such cases, request to use other modes of payment and/or select “Offline Payment Methods”. 

Cashfree Payment Gateway Charges

• Before completing the order, please make sure to update the Manage Print PDF Header with the company logo (choose the appropriate size to reflect properly in the invoice) and Company address which needs to be reflected in the invoice.
• The order once placed by the buyer should be moved to completed for generating the invoice.
• In order to move the order status to completed, shipment information must be updated with the shipping carrier and shipment tracking number. Once this is provided, select the ship option in the order details page.
• A new tab will be available for the invoice.
• Invoice details can be viewed once the shipment information is completed.

The invoice can also be printed as PDF with Print Invoice option by both seller and buyer